Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

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Do You Ship Internationally?

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How Long Will It Take To Get My Package?

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PAYMENT

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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Order & Retunrs

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

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We’re Here to Help ! Contact us

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1. How can I register with Gujjustore?

Since we always insist on simplicity, rgistering with gujjustore.com is pretty easy. Visit the homepage and Sign up as a customer by filling all information.

2. Why do I need to register for using Gujjustore?

Gujjustore confirms delivery of products that you select to your doorstep, and hence it is important for us to know how to get to your home and that too at the time convenient to you.Your address and contact number is shared with your Preferred Gujjustore only to confirm accuracy and timely delivery of your shopping bag.

3. Can I shop without registering on the site?

Not really! While you can bag the products that you like, prior to you selecting your chose Gujjustore you will have to go through the required registration procedure. The registration process enables you to view different gujjustore.com’sservice.

4. Is the registration process free and onetime?

Absolutely yes! The registration process on Kiranabox is totally free. Moreover, the registration process is one time, though you can modify your profile after you have completed the one-time registration process.

5. What kind of products are listed on Gujjustore?

We at Gujjustore lists local as well as premium category groceries, staples, fruits, vegetables, dairy products, beverages, households, personal care, baby and kids essentials. We thought of putting up with everything a family essentially need for their day to day use. The products are listed into categories & sub-categories to assist in easy location. All categories are listed on the left margin of gujjustore.com; click on any of the categories to explore further.

6. How can I search for a product?

If you know the brand / product name, you could key in the same in the search bar and then browse through the results.Alternately, you could browse the relevant categories and sub-categories to zero-in on specific products.

7. Are all products sold on MRP or do I get a discount?

Gujjustore lists MRP of all products. (please note that MRP values tend to change and in case there is a variation in the list MRP andthe one stated by the retailer – please check the MRP on the product package). Gujjustore may offer certain discount percent or amount time to time. You can Sign Up for all the exciting offers and deals.

8. What do I do if I do not find the product?

Although we try our best to serve you the most extensive range of products but if in case you can not find the product you are looking for, you can let us know on our customer care number and we will try our best to add your desired product as soon as possible, subject to it adhering to norms of listing followed by Gujjustore.

9. Is it safe to pay online for my order via the Gujjustore mobile application or website

Gujjustore uses the latest technology available to ensure your data protection. If you wish to pay for your order on our website, the transaction will be operated through a secured system: we use an SSL (Secure Socket Layer) Protocol that encrypts the exchanged data.

10. How do I pay?

We wanted your experience to be delightful when you shop at Kiranabox and keeping the key factor in mind, we are availing you with the benefit of COD and online payment both! You make your payments directly to the Gujjustore retailer in cash or through online payment getaway.

11. What can I do if my package is damaged, opened or some items have been missing?

We insist you to check the package thoroughly before accepting it. We take all care to deliver you the freshest groceries but if in rare case it is broken or open, you can refuse the package and call us and inform our customer representative about the problem.

12. What happens when the product in my package is in foul?

We at Gujjustore are proud to take special care of handling and shipping the finest quality handpicked groceries. If, despite our stringent testing, we fail in delivering the quality, please contact us at info@gujjustore.com within seven days of delivery. Email us your name, delivery address and date and keeping order number as email subject. We will be on our toes to help you out as earliest as possible.

13. I have changed my mind. Can I return my purchase?

Serving you the best at your convenience is what excites us but if you’re not satisfied with your order, you have the option to return your purchase. You must inform us if you would like to return them. You can contact us at on our customer care number or write to us at contactus@gujjustore.com to let us know about your return.

14. How do I track my order?

You can track us while we are running errands making every effort to deliver the product as intact as we handpicked. Go to www.gujjustore.com, log in you’re your account and go straight to your dashboard section and track your order.

15. I have a business; can I place bulk orders?

Gujjustore gladly extends the services to businesses based in Surat city (as of now).We would be happy to have your order at us. For any further query you can reach out and call our customer care representative to discuss further in details.

16. Do you have question or query that is not covered here?

Fret not! You can always drop us an email or simply dial our customer care number which is on the website to speak to one of our customer care representative and get all your queries sorted.

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